I missed the training Webinars,
can I watch a re-broadcast?I missed the training Webinars,
can I watch a re-broadcast?
Sure,
view either Webinar session by clicking a link below;
Commodity
Exchange - Viewer, Scheduler, and Trader Webinar
Commodity Exchange - Hauler Webinar
How do I reach Dairy.com customer
service?
You can
reach customer service through several methods:
Phone – you can call us by dialing (800) 761-8296 OR After Hours/Emergency (800) 677-0048
E-mail – you can send an email to us at support@dairy.com
On-line
– you can contact us on-line from Dairy.com application by clicking on
the Service Request Form link
from the main Login screen OR
by clicking on the 
Help
link, located in the upper right had corner of your screen, which opens
to the on-line help library where you can access the Request
Service form by clicking through the following path: Getting Help / Additional Help / Customer
Service – then, under Contact
Us, select the Request Service
link and Submit after completing
the information on the screen. Service Request Form
I have both
a Commodity or Transportation Exchange user name and password AND
a Milk Scheduling, Cheese Scheduling, or Milk Receiving & Tracking
user name and password. Which one should I use?
Use the
user name and password for Milk Scheduling,
Cheese Scheduling, or Milk
Receiving & Tracking.
I only
have a Commodity or Transportation Exchange password; can I use it?
Yes, your
current user name and password will work in the new Commodity
Exchange system.
I only
have a Milk Scheduling, Cheese Scheduling, or Milk Receiving & Tracking
password; can I use it ?
Yes, the
Milk Scheduling, Cheese
Scheduling, and Milk Receiving
& Tracking system is unaffected by this upgrade.
I forgot my password?
You can
resolve this by clicking on the Forgot
Password link from the Login
screen where you can enter your User Name in the text box; then, by clicking
on the Submit button, your password will be reset and your new password
will be sent to your e-mail address – as provided when your account was
originally setup
When I try to login, I'm getting
the "User Name or Password is not found
or is not valid."?
When you
attempt to login with an invalid User
Name or Password, you will
receive this alert. You can resolve this by clicking on the Forgot
Password link.
When I try to login, I'm getting
the "You have exceeded the maximum
number of failed login attempts. Please contact customer service to have
your password reset."?
When you
attempt to login multiple times with an invalid User
Name and/or Password, upon
the third attempt you will receive this alert. You can resolve this
by contacting Dairy.com customer service: call (800) 761-8296; OR e-mail
to support@dairy.com; or, you can
make a service request on-line by clicking on the Service
Request Form link from the Login
screen.
How do I access the Quick Reference
material?
You can
access the Quick Reference Guides
by clicking on the
Help link, located in the upper
right had corner of your screen, which opens to the on-line help library
where you can access this material, by clicking through the following
path: Additional Help and Downloads
\ Quick Reference Guide Library \ Quick Reference Guides. Select
the topic you want to review by clicking on the available links; once
you click on a topic, the document will be available to download in a
Portable Document
Format (PDF) which you can then print. OR, click here to access the
Quick Reference Guide
Library.
Can I download a user manual?
Yes; you
can download user manuals by clicking on the Help link, located in the upper
right had corner of your screen, which opens to the on-line help library
where you can access the this material, by clicking through the following
path: Additional Help and Downloads
\ User Manual Library \ User Manuals. Select the topic you
want to review by clicking on the available links; once you click on a
topic, the document will be available to download in a Portable
Document Format (PDF) which you can then print. OR, click here to
access the User Manual Library.
What commodities are available
in the Commodity Exchange?
Cream, Condensed
Skim, Butter,
Condensed Buttermilk,
Condensed Whey, Condensed Whey Concentrate,
Dry Buttermilk, Dry Whey, Dry
Whey Concentrate, NFDM
What do the check boxes do?
From your
Supply/Demand schedule, you can click on the 
Check Box feature within a commodity
post in order to delete the selected posts; after checking the desired
posts, you would then click on the Supply
drop-down and then the Delete Selected
Supply button. Additionally, you can select all of your Supply/Demand
posts at one time by clicking on the
All Supply check box.
Where do I go to post a load
tracking id number for lookup purposes?
You can
find a post using the Load Tracking #
by going to your Supply Schedule
where you will click on the 
Supply
drop-down button to display the Find
By Load Tracking #: text box and enter the load tracking number
you are looking for, then click on the Submit
button.
Where will pick-up numbers be
located?
The P.O.
Number (sometimes referred to as the pick-up number) can be indicated
in the Additional Instructions
field of the transaction located on the Transport
Assignment Detail; you can access this by going to Carrier
History, then clicking on the Details
link.
If I have multiple assignments
for a day, week etc., how can I delete them all at once?
The Dispatcher tool allows you to Break, or remove, assignments. From
the Dispatcher screen, under the
Assigned Loads section, click
on the 
Break
button next to the row(s) of Supply/Demand assignments that you
want to break. Once you remove the desired Assignment(s),
the Supply and Demand
loads will be moved back up to the Available
Loads menu; then, you click on the Save
Changes button to save your changes.